AMAZON : WALKIN FOR ASSOCIATES AT BANGALORE ON 21st TO 25th MARCH 2011.***

WALKIN DATE : 21-03-2011 (21st March 2011) TO 25-03-2011 (25th March 2011).

EXPERIENCE : 0 Years – 2 Years.

SKILLS : Support Associate ( Non voice ).

JOB LOCATION : Bangalore.

JOB DESCRIPTION :

Demonstrates clear and polite written and oral communication.

-Escalates customer issues appropriately and correctly. Demonstrates timely accurate and professional customer service.

-Maintains a positive and professional demeanor and portrays the company in a positive light.

- Demonstrates knowledge and use of departmental resources, policies and procedures.

- Answers messages in authorized email queues as directed by Workflow and Supervisor.

- Understands and correctly uses all available tools.

- Maintains acceptable call lengths and email handle time, while remaining friendly and informative.

- Maintains productivity (currently measured in Contacts per Hour CPH) at or above published standard for skill group.

- Maintain quality (currently measured in Expressed Dissatisfaction Rate – EDR) at or below published standard for skill group.

- Logs in on time; logs out not before the end of scheduled shift.

- Staffs entire phone shift and "aux codes" correctly for all breaks, meals, meetings and events.

- Actively seeks solutions and identifies trends to appropriate personnel including possible solutions or suggestions.

- Demonstrates appropriate sense of urgency for email response times and phone service levels.

- All other duties as assigned

If you are Interested, Kindly walk-in from 21st to 25th of March 2011 between 10.30Am to 3.00Pm.

Please Note : You can walk in directly and only if there are any queries to be addressed to, drop in a mail at the given email id.

TIME : 10.00 am – 3.00 pm.

VENUE : Amazon.com IDC Pvt. Ltd,

5th floor, Safina Towers,

Millers Road, Bangalore.

Contact Person: Neha